The Coaching Process
Research Phase
During this phase, there is candid conversation with the individual and his/her manager to gain an understanding of the culture, the business challenges, and coaching objectives. In addition, information on other internal training programs is gathered in order to maximize the coaching relationship and to develop an action plan.
Orientation
All new clients are required to participate in a new client 'coaching for success' orientation. The client and coach will meet at an agreed upon location. The purpose of this orientation is to provide sufficient time to frame-up the coaching experience and to set goals and build a meaningful scorecard to measure progress.
Pre Work: All clients are required to take the BrainStyles Inventory. This inventory helps the coach better understand the best method of learning for each client. BrainStyles Inventories are priced at $150.00 (pricing includes analyzation and executive summary).
Assessment Process
The Center for Workforce Excellence has a team of assessors that are focused on measuring competencies deemed critical for the success of the department or organization. The assessment process can be extremely challenging for individuals, as it is often their first in-depth look in the mirror. The key findings from the assessment phase are usually shared with the manager to ensure support for the areas of development. When coaching a team of people, the coach will interview or conduct mini-focus groups to measure progress and behavioral change. This type of open feedback provides excellent data to the coach during the assessment process.
The entire coaching process is focused on growth and development to help the individual produce better results. Given that coaching is a partnership, goals are established and agreed upon up front. Measurable outcomes are identified which facilitate the measurement of progress. The goal is to put learning into action. In order for this to happen, the coach has to create an environment where a participant can share concerns, issues, and opportunities candidly. It is for this reason that coaching sessions are kept confidential. The only exception is if the coach perceives the coachee to be at risk of emotional or physical harm. All of these activities lead the participant to examine their current behavior and develop an action plan to adapt or change the behavior to support personal growth.
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