The Power of a Customer Centric Team
The Power of a Customer Centric Team:
Collaborating, Connecting and Communicating to Gain a Competitive Advantage
Customer centric teams can truly afford a company a competitive advantage. To become a customer centric team everyone on the team must understand the strategy, believe in the strategy, and there must be buy-in from the entire enterprise. Executing the strategy can only occur if the culture of the organization has a spirit of service as a cornerstone of the go to market strategy. In this highly interactive session, participants will explore a three step process to become more customer centric.
The following outline provides the engagement strategy of the program:
Understanding the Team's Core Composition
- What are the core competencies and strengths of the team
- Examining the culture of the team (does it promote collaboration, leveraging strengths and celebrating differences)
- Understanding how conflict can work for a team instead of against it
- Applying the start, stop, and continue model to identify behaviors blocking the team's success
High Performing Team Best Practices
- Connecting across silos
- A sense of interdependence (connections)
- Building a team culture that is rooted in being:
- Customer Centric
- Future Centric
- People Centric
Personal Action Plan
- Applying the knowledge over the next 100 days
- Setting "winnable" goals
- Agreeing to personal methods of engagement and measurement for the team
After attending the session participants will have identified a new set of behaviors that will serve as guiding principles. These guiding principles create the framework for the scorecard by which the team will measure its progress.
Who Should Attend
This program is designed for an entire team's participation. Any team leader who wants to create a high performance team will want to choose this program.
Contact us for more detail: The Center for Workforce Excellence-972-899-3677